Dhaka, Bangladesh: Ashique Iqbal has taken on expanded leadership responsibilities at Mutual Trust Bank PLC (MTB), assuming the roles of Group Head, Insights & Strategies and Head of Service Quality, according to an announcement shared on his LinkedIn profile.
Since September 2026, he has also been overseeing the bank’s Service Quality Department, with a focus on transforming its traditional operations into a more empathetic and customer-centric function through a balanced integration of human interaction and technology.
In his announcement, Iqbal highlighted his intention to strengthen the department’s approach to customer service by introducing more responsive and technology-driven practices. The initiative reflects a broader emphasis on improving customer experience and service delivery within the banking sector.
A Career Spanning Banking, Technology and Research
Ashique Iqbal brings more than 24 years of professional experience in the banking and technology sectors, according to his LinkedIn profile.
At Mutual Trust Bank, he has held key responsibilities in the Group Research & Development Department, where his work has involved research, strategic insights and organisational development. He has also served as Head of Group Research & Development and contributed to the bank’s knowledge-sharing initiatives.
His involvement with MTB’s corporate publication, MTBiz, has also been notable. He was identified as Chief Editor in the October–December 2024 edition of the publication, reflecting his engagement with research, business analysis and institutional knowledge development.
Iqbal has also pursued professional development at the Indian School of Business (ISB), adding to his academic and professional exposure.
Focus on Customer-Centric Banking
His expanded responsibility for the Service Quality Department comes at a time when customer experience, service efficiency and digital transformation are increasingly important to the banking industry.
By combining strategic insights with service quality leadership, Iqbal aims to move beyond conventional service management towards a more customer-focused operating approach.
His new responsibilities represent an expanded leadership role at Mutual Trust Bank, bringing together research-driven decision-making, strategic development and customer experience improvement.
As he continues this professional journey, Iqbal has expressed his intention to pursue further growth across complementary areas of expertise while building on his existing strengths.
